Help Desk Service Feedback Survey
This survey aims to gather your experience and satisfaction level with our help desk services. Your input will help us improve our support, response times, and overall service quality.
How did you contact the help desk today?*
Please select the method you used to reach out for support.
How would you rate the professionalism and courtesy of the help desk staff?*
Consider how respectful and friendly the support personnel were during your interaction.
What was the primary reason for your contact with the help desk?*
Understanding the main issue helps us identify common support needs.
How satisfied were you with the response time for your help desk inquiry?*
This measures how quickly your concern was initially acknowledged or addressed.
Which aspects of the help desk service did you find helpful? (Select all that apply)
Identifying helpful elements helps us maintain strengths and address gaps.
Did the help desk staff resolve your issue to your satisfaction?*
This question assesses the effectiveness of the support provided.
Please describe any challenges or difficulties you experienced during your help desk interaction.
Your detailed feedback helps us understand potential pain points and improve.
How likely are you to use our help desk services again based on this experience?*
This indicates your overall confidence and likelihood of future engagement.
What suggestions do you have for improving our help desk services?
We welcome any ideas or recommendations to make your next experience better.
Thank you for taking a part in this survey.
